Medication Safety for Health Support Workers in the Community

$60/per user

  • 12 months access
  • 1 attempt at passing

What you will learn

Medications are the most common treatment used in health care and contribute to significant improvements in health when used appropriately. However, medication use can also be associated with harm. This means the common use of medications can also be associated with more errors and adverse events than any other aspect of health care. While rates of serious harm are low, errors do affect health outcomes for people and healthcare costs. The prevalence of medication errors is of particular concern because the majority of these errors are preventable. This e-learning tool will help you understand your role in medication administration and how you can prevent errors from occurring in your workplace.

Safe administration of medication is everybody’s responsibility.


This e-learning course is intended for staff in the community who administer medication to children. This includes but is not limited to staff who work in the following areas: Department for Education sites, childcare centres, respite services, agency staff, OSHC staff, vacation care program staff, family day care educators, Access Assistant Program Health Support Officers. The term 'Health Support Worker' will be used as a generic name throughout this course to refer to a variety of job titles (including but not limited to: SSO, HSO, ECW, Care Worker, Disability Support Worker). This course will provide HSWs with the prerequisite knowledge required to safely administer medication to children in the community.

Learning outcomes

By the end of the course, you will be able to:

  • define the term medication and understand the different schedules of medication
  • demonstrate an awareness of the importance of medication safety
  • outline the different roles and responsibilities of all people involved in medication management
  • describe safe storage of medication
  • interpret a Medication Agreement
  • complete a medication log accurately
  • recognise a medication incident and respond appropriately
  • employ correct checking procedures when administering medication in the community
  • feel confident to administer medications within your service.

Share this with your colleagues, download the Medication Safety for Health Support Workers in the Community A4 promotional flyer/poster

About this course


The course will take approximately 90 minutes to complete.


On successful completion of the assessments you can download a certificate of completion.


This course adheres to South Australian (SA Health) guidelines and Australian National Standards.

The principles described in the course can however be applied to any health care setting.

If you practice outside South Australia it is your responsibility to refer to the specific requirements of your local health authority.


This course aligns with the National Safety and Quality Health Service Standards, Second Edition – Standard 4.

Clinical Governance Standard Partnering with Consumers Standard Preventing and Controlling Healthcare-Associated Infection Standard Medication Safety Standard: Ticked Comprehensive Care Standard Communication for Safety Standard Blood Management Standard Recognising and Responding to Acute Deterioration Standard


NPS website

The role of the TGA

TGA website

Procedure – Health support planning: Medication management in education and care – Government of South Australia, Department of Education

Disability and Complex Care – Women's and Children's Hospital

Access Assistant Program (AAP) – South Australia, Department for Education

Spell it out – Standardised terminology, abbreviations and symbols to be used when communicating about medicines – SA Health

Information about Medicine administration standards – NPS MedicineWise

Medication management – South Australia, Department or Education

MSD Manuals

Guiding Principles about Medication Management in the Community – Australian Government, Department of Health

National Medicines Policy Document – Australian Government, Department of Health

Information for consumers and carers – NPS MedicineWise

Pharmacy – Women's and Children's Hospital

Clinical procedure: Medicines Management – Medicine Administration – Women’s and Children’s Health Network

Teaching children how to swallow tablets and capsules – Royal Children’s Hospital Melbourne


Content development and design team:

  • Zoe Williams, Clinical Nurse, WCHN Disability Services
  • Staff at WCHN Disability Services – RN Delegation of Care Program, Access Assistant Program, MyTime
  • Staff at il nido Children’s Centre
  • Mali and Faith Porter
  • Kylie Eddy, CET
  • Christopher Sprod, Photography
  • Digital Media
  • SA Health Pharmacy, WCH
  • Deb Heays, Senior Policy Advisor – Department for Education

Course structure