Some of our courses aren't available to the general public. If you have been directed to this site by your employer to complete a course and can't find it on the Browse Courses page then it may only be accessible via an access key. Contact you employer to get the access key.
After making a purchase, you will be asked to set a password. Please log in to this site with the email address used at purchase and password you set.
Click the "Tax Invoices" button in the side menu. You can view or download any previous tax invoice.
The tax invoice will also be sent to you in an email once your purchase is successful.
Have a technical or website support question that isn't answered here? Contact us here.
We've definitely sent out the validation email to the email address you provided during registration.
Before contacting us please troubleshoot using the tips below.
If you still have not received the email, it is most likely that your email provider has blocked our emails completely. Contact us and we will help you as soon as we can.
An access key is the way we control who has access to our courses.
Access keys can be obtained by:
If the course you want to do is free, then simply register an account (if you haven't already), log in and click the 'Start Course' button.
Sorry this website requires a working email address to validate each user before they can log in and access the courses.
Choose a course from the Browse Courses page to view detailed information about it. If you see a "Try it our for free" button in the top right corner of these pages you are able view selected pages of the course as a demo.
To access a course you must purchase or be given an access key.
If you already have an account:
Sign in. On the My Courses page, click the "Have an access key?" button on the top right of the page and enter it into the field provided.
If you do not yet have an account:
On the home page, click the "Sign Up" button. If you have an access key you can enter it here or this can be done after you sign up.
All your purchased keys can be found by clicking "My Purchases" in the .
If you copied and pasted the key, check that you have not included any additional spaces. The key is case sensitive.
You can download your certificates as a PDF from the Transcript Page.
Click the "forgot password?" link on the log in screen, enter the email address you registered with and we will send you instructions to reset it.
You can change your password on the Profile page or click the following link Password.
You can change your email address once you have logged in by going to your Profile Page, located in the drop down menu under your name, top right of screen.
Videos on this site are hosted on Vimeo.com and/or Youtube.com. Please ensure that you internet provider or workplace is not blocking access to these sites.
Playback can also depend on your internet connection speed and your browser – you will need a relatively fast internet connection to watch videos in HD. If you are accessing from a work or shared network, it could be a bit slow if lots of users are accessing the internet at once.
Have a technical/website support question that isn't answered here? Contact us here.
Videos not showing up? Activities not working like they should? Here's a number of things you can try if you're having trouble.
1. Check your internet connection
We recommend you have a reasonably fast connection to the internet to watch videos and listen to audio.
If you are at work or university, using a shared wireless access point or 3G connection, note that some networks use firewalls or proxies that can interfere with your connection to websites.
2. Update your browser to the latest version
We suggest having the most recent version of Chrome or Firefox. Safari, Opera and versions of Internet Explorer that Microsoft no longer support, are not fully supported.
Instructions to check for latest available versions of these browsers: