Frequently Asked Questions

I don't have a working email address, can I still register?

Sorry this website requires a working email address to validate each user before they can log in and access the courses.

Can I preview the course before purchasing?

Choose a course from the Browse Courses page to view detailed information about it. If you see a "Try it our for free" button in the top right corner of these pages you are able view selected pages of the course as a demo.

The course is locked, how do I access it?

To access a course you must purchase or be given an access key.

If you already have an account:

Sign in. On the My Courses page, click the "Have an access key?" button on the top right of the page and enter it into the field provided.

If you do not yet have an account:

On the home page, click the "Sign Up" button. If you have an access key you can enter it here or this can be done after you sign up.

All your purchased keys can be found by clicking "My Purchases" in the .

The access key doesn't work.

If you copied and pasted the key, check that you have not included any additional spaces. The key is case sensitive.

I have finished the course but didn't print my certificate.

You can download your certificates as a PDF from the Transcript Page.

I have registered but have forgotten my password.

Click the "forgot password?" link on the log in screen, enter the email address you registered with and we will send you instructions to reset it.

How do I change my password?

You can change your password on the Profile page or click the following link Password.

How do I change my name or my email address on my account?

You can change your email address once you have logged in by going to your Profile Page, located in the drop down menu under your name, top right of screen.

The videos won't play or are slow to load

Videos on this site are hosted on Vimeo.com and/or Youtube.com. Please ensure that you internet provider or workplace is not blocking access to these sites.

Playback can also depend on your internet connection speed and your browser – you will need a relatively fast internet connection to watch videos in HD. If you are accessing from a work or shared network, it could be a bit slow if lots of users are accessing the internet at once.

Who can I contact for technical information about this website?

Have a technical/website support question that isn't answered here? Contact us here.

Troubleshooting guide

Videos not showing up? Activities not working like they should? Here's a number of things you can try if you're having trouble.

1. Check your internet connection

We recommend you have a reasonably fast connection to the internet to watch videos and listen to audio.

If you are at work or university, using a shared wireless access point or 3G connection, note that some networks use firewalls or proxies that can interfere with your connection to websites.

2. Update your browser to the latest version

We suggest having the most recent version of Chrome or Firefox. Safari, Opera and versions of Internet Explorer that Microsoft no longer support, are not fully supported.

Instructions to check for latest available versions of these browsers: